Refund Policy

At Zareesh, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and easy-to-understand refund process. Please read our refund policy carefully to understand how we handle refunds.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

The item must be returned within 5 days from the date of delivery.
The item must be in its original, unused condition, unworn, and unwashed.
The item must have all tags attached and be in the original packaging.
Sale items, custom-made, or personalized items are not eligible for refunds, unless they are defective or damaged upon receipt.

2. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

Contact us at support@zareesh.com within 5 days of receiving your order.
Provide your order number, details of the item(s) you wish to return, and reason for the return.
Our customer service team will review your request and provide you with instructions on how to proceed with the return.

3. Refund Process

Once your returned item is received and inspected, we will notify you via email whether your return is accepted or rejected.
If your return is approved, a refund will be issued to your original method of payment.
Please allow up to 10 business days for the refund to be processed and reflect in your account, depending on your payment provider.

4. Non-Refundable Items

Certain items are non-refundable, including:

Gift cards
Sale or discounted items (unless the item is defective or damaged)
Personalized/customized items (unless they are faulty or incorrect)
Intimate wear or swimwear (for hygiene reasons)

5. Damaged or Defective Items

If you receive a damaged or defective item, we will gladly offer a full refund or replacement. Please follow these steps:

Contact us immediately at support@zareesh.com within 7 days of receiving your order.
Provide photos of the damage or defect along with your order number and item details.
Once your return is processed, you will receive a full refund or an exchange, depending on your preference and product availability.

6. Shipping Costs

Return shipping fees are the responsibility of the customer unless the item is defective, damaged, or the wrong item was sent.
Original shipping fees are non-refundable, except in cases where the return is due to an error on our part (e.g., incorrect or damaged items).

7. Exchanges

If you wish to exchange an item for a different size, color, or style, please initiate a return first, as outlined above. Once the return is processed and approved, you can place a new order for the desired item.

8. Processing Time

Once we receive your return, we will process your refund or exchange as quickly as possible. Please allow up to 7 business days for the refund to be processed after the return is received. Your bank or payment provider may take additional time to process the refund.